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SafeDecisions FAQs

Please refer to these commonly asked questions to assist you. We also suggest you refer to our Troubleshoot-Self Help section which can be found under "Register/Support".

  1. Do you have any other models available?
  2. Will my laptop fit in the safe?
  3. How big are the safes?
  4. Are your safes fireproof?
  5. How is the safe installed?
  6. How do I open the safe?
  7. How do I change the batteries?



  1. Do you have any other models available?
  2. The Sentinel series was designed specifically for the residential consumer. Its size, appearance, and functionality are best suited to the individual user. We do have other models available. However, these models are not kept in stock and typically require a 4 to 6 week lead-time. You may view these models at http://www.elsafe.com/page?id=1602.

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  3. Will my laptop fit in the safe?
  4. The safe fits up to a 17 inch laptop. Some laptops have to be inserted at an angle to clear the door opening. (the door opening is smaller than the safe cavity), your laptop will most likely fit.

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  5. How big are the safes?
  6. The external dimensions are 7 7/8" H x 17" W x 16 ¼" D. The internal dimensions are 7 ¾" H x 16½" W x 12" D.

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  7. Are your safes fireproof?
  8. The Sentinel safe is not fire rated.

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  9. How is the safe installed?
  10. The safe has four mounting holes on the bottom of the safe (for bolting to a shelf or to the floor) and 2 mounting holes in the back of the safe (for bolting to a wall). Mounting hardware is included with your safe purchase.

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  11. How do I open the safe?
  12. You must establish and account with us and register the safe serial number in order to receive the unlock code. You can create an account by calling our customer support number 1-800-SAFEDEC (800-723-3332), option 4.

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  13. How do I change the batteries?
  14. You will need 5 AA batteries. Batteries can be changed while the safe is locked. The batteries are located behind the faceplate on the front of the safe. Although the wire between the keyboard and the CPU is flexible and designed to be moved around, care should be exercised when changing the batteries since damage to the keyboard cable might make it impossible to open the safe afterwards. Therefore, use caution when changing batteries on a locked safe. Simply use a small screwdriver to pry off the black faceplate located between the gray wings. BE CAREFUL not to pull the faceplate completely off. There is a white circuit board attached to the bottom of the faceplate that must remain attached. The keyboard unit is fastened to its compartment with six different snaps. Three on the top and three on the bottom. To remove the keyboard, you must loosen the top snaps as described in the following steps. Be careful when loosening the snaps to avoid damage on the plastic parts and the enamel paint on the door. Start by loosening the left snap with a small flat screwdriver. Push the left side of the door handle gently to make the operation easier. Next, loosen the center snap, followed by the right snap. Once the top is loose, lean the faceplate forward and carefully push down to release the bottom three snaps. The faceplate is now free and the batteries are exposed. Turn the faceplate around to gain access to the batteries and replace them. Note that the spring clip on each slot is the negative terminal of the battery. Check to make sure you have put the batteries in correctly by pressing “Reset”. The safe should display “Open” or “Closed”. Carefully turn the faceplate around and engage the three clips at the bottom. After the bottom three snaps are locked, push on the top of the faceplate to engage the three top snaps.

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